Webshop

For any questions or inquiries regarding products or orders on our webshop or one of our stores please contact us at:

customerservice@nakedcph.com or +45 3315 8380
Customer service hours: Monday-Friday between 09-17 (CET) Saturday 9-14 (CET)

Special Opening hours for Christmas:
December 24th, 25th, 26th and Jan 1st - Closed
December 31st 9-14 (CET)

For general inquiries please contact us at info@nakedcph.com

NAKED Copenhagen - Paris Store

38 Rue Sainte Croix De La Bretonnerie
75004, Paris
+33 01 45 32 13 62

Opening Hours:
Monday - Friday 11.00–20.00
Saturday 10.30–20.30
Sunday 11.00–19.00

NAKED Copenhagen

Store Regnegade 2
1110 København K

Opening hours:
Monday - Thursday 10 - 18
Friday 10 - 19
Saturday 10 – 17
Sunday 11 - 16

Opening hours for Christmas:
Monday - Thursday 10 - 18
Friday 10 - 19
Saturday 10 – 17
Sunday 11 - 16
Closed 24st, 25th, 26th, 31st of December and 1st January.

NAKED Aarhus

Store Torv 7
8000 Aarhus

Opening hours:
Monday - Thursday 10 - 18
Friday 10 - 19
Saturday 10 – 17
Sunday 11 - 16

Opening hours for Christmas:
Monday - Thursday 10 - 18
Friday 10 - 19
Saturday 10 – 17
Sunday 11 - 16
Closed 24st, 25th, 26th, 31st of December and 1st January.

Sign-up
To sign-up for a raffle you must have a NAKED Copenhagen account. We reserve the right to delete any accounts or sign up suspected of being created by the same user.

Shipping
When signing up for a raffle, you must enter the shipping address where your order will be dispatched to. Please be aware, that you are not able change the shipping address once you have been selected as a winner.
For raffle products only a limited number of shipping methods are available. All raffle products are excluded from free shipping.
We will ship to nearest pick-up point to shipping addresses in Denmark and Sweden. It is not possible to select a specific pick-up point.
For all countries we will ship to the shipping address.

Payment
When signing up for a raffle, you must register your credit card information. The acquirer may reserve the amount on your credit card. NAKED Copenhagen has no control on that. The reserved amount 1 EUR/1 DKK/1 USD will be refunded.

Winners
If you are selected as a winner, the raffle product will be dispatched, and payment will automatically be processed. Orders cannot be cancelled or changed once you have been selected as a winner.

Returns
NAKED Copenhagen’s general return terms and conditions apply to all raffle products.

Cancellation of sign-up
If you want to cancel your sign-up, please contact our customer service at customerservice@nakedcph.com. We are unable to guarantee that your signup can be cancelled before the raffle winners are selected.

We aim to process all orders as quickly as possible. Please note, there may be processing delays during special releases, Christmas, and sales periods.

Selected products do not qualify for free shipping. In this case, it will be stated in the items' product description.
We cannot deliver to FPO Box addresses.
Orders outside the EU may be subject to Custom & VAT fees when the shipment reaches its destination. Please consult your local customs authorities with any inquiries.
Delivery times are an estimate and should only be used as a guide.

Denmark

All shipments within Denmark have a delivery time of 1-3 business days.
A return shipping label is provided with all Danish orders for exchanges and returns.

Delivery Method	Shipping Cost
GLS Pakkeshop - orders above 499 DKK	0 DKK
GLS Pakkeshop - orders below 499 DKK	29 DKK
GLS Erhverv	35 DKK
Post Nord / uden omdeling	35 DKK
Post Nord / med omdeling	50 DKK

Europe

All shipments within Europe are shipped using UPS and DHL
The standard delivery time is 2-4 business days.
Express delivery time is 1-2 business days.
*Orders placed before 14:00 Monday to Friday will be shipped the same-day through express delivery

Country	Access point delivery	Home delivery	Free delivery above	Express delivery
Albania	N/A	35 EUR	N/A	N/A
Andorra	N/A	25 EUR	N/A	N/A
Austria	15 EUR	20 EUR	200 EUR	25 EUR
Belarus	N/A	35 EUR	N/A	N/A
Belgium	7 EUR	12 EUR	150 EUR	20 EUR
Bosnia and Herzegovina	N/A	35 EUR	N/A	N/A
Bulgaria	15 EUR	20 EUR	200 EUR	25 EUR
Croatia	15 EUR	20 EUR	200 EUR	25 EUR
Cyprus	N/A	25 EUR	N/A	N/A
Czech Rep.	15 EUR	20 EUR	200 EUR	25 EUR
Estonia	15 EUR	20 EUR	200 EUR	25 EUR
Faroe Island	N/A	40 EUR	N/A	N/A
Finland	8 EUR	12 EUR	200 EUR	20 EUR
France	7 EUR	10 EUR	150 EUR	20 EUR
Georgia	N/A	40 EUR	N/A	N/A
Germany	6 EUR	9 EUR	150 EUR	20 EUR
Greece	15 EUR	20 EUR	200 EUR	25 EUR
Guernsey	N/A	25 EUR	N/A	N/A
Hungary	15 EUR	20 EUR	200 EUR	25 EUR
Iceland	N/A	25 EUR	N/A	N/A
Ireland	15 EUR	20 EUR	200 EUR	25 EUR
Israel	N/A	35 EUR	N/A	N/A
Italy	8 EUR	12 EUR	200 EUR	25 EUR
Jersey	N/A	25 EUR	N/A	N/A
Latvia	N/A	15 EUR	200 EUR	25 EUR
Liechtenstein	N/A	25 EUR	N/A	N/A
Lithuania	N/A	15 EUR	200 EUR	25 EUR
Luxembourg	7 EUR	12 EUR	200 EUR	20 EUR
Malta	N/A	25 EUR	N/A	N/A
Marcedonia	N/A	35 EUR	N/A	N/A
Monaco	12 EUR	20 EUR	200 EUR	20 EUR
Netherlands	7 EUR	10 EUR	150 EUR	20 EUR
Norway	N/A	15 EUR	200 EUR	25 EUR
Poland	7 EUR	10 EUR	150 EUR	25 EUR
Portugal	15 EUR	20 EUR	200 EUR	25 EUR
Romania	15 EUR	20 EUR	200 EUR	25 EUR
San Marino	N/A	25 EUR	N/A	N/A
Serbia	N/A	35 EUR	N/A	N/A
Slovakia	15 EUR	20 EUR	200 EUR	25 EUR
Slovenia	15 EUR	20 EUR	200 EUR	25 EUR
Spain	8 EUR	12 EUR	200 EUR	25 EUR
Sweden	7 EUR	12 EUR	150 EUR	20 EUR
Switzerland	N/A	15 EUR	200 EUR	25 EUR
Turkey	N/A	35 EUR	N/A	N/A
United Kingdom	N/A	35 EUR**	N/A	N/A
Ukraine	N/A	35 EUR	N/A	N/A

**Due to the UK's exit from the EU, effective January 1st, 2021, there are new rules surrounding shipments. All orders from NAKED Copenhagen to the UK will be DDP (Delivery Duty Paid), meaning you as a consumer will not incur any additional fees, taxes, or duties when receiving your shipment.

Asia/Australia/New Zealand

All orders are shipped using DHL Express shipping.
Delivery time is 3-5 business days.
Shipping costs for orders containing more than 10 products will be calculated at checkout.

Pairs	Price
1 pair	20 EUR
2 pairs	25 EUR
3 pairs	30 EUR
4 pairs	45 EUR
5-6 pairs	65 EUR
7-8 pairs	90 EUR
9-10 pairs	110 EUR

USA/Canada/Mexico

All orders are shipped using DHL Express shipping.
Delivery time is 3-5 business days.

Shipping costs for orders containing more than 10 products will be calculated at checkout.

Pairs	Price
1 pair	26 USD
2 pairs	32 USD
3 pairs	37 USD
4 pairs	45 USD
5 pairs	55 USD
6 pairs	65 USD
7-8 pairs	70 USD
9-10 pairs	80 USD

Worldwide